Cancellation and refund policy

Adept Training Cancellation and Refund Policy

Please read our Policy and download the Refund request form on this page to request a refund Refund Request Form

Policy Statement:
Adept Training’s finance policies have been developed and managed in accordance with standard accounting and financial management principles. These principles serve the purpose of ensuring Adept Training is always in the position to provide students with the training and assessment services that they pay for, and that the fees paid by students are protected. Adept Training is also committed to a fair refund policy that returns students fees where there is reasonable reason and notice provided.

Payment requirements

Fees in advance Adept Training accepts no more than $1500 from each individual student prior to the commencement of the course. Following course commencement, Adept Training may require payment of additional fees in advance from the student, but only such that at any given time, the total amount required to be paid which is attributable to tuition or other services yet to be delivered to the student, does not exceed $1500.
Fees (as noted above) for training and assessment activities are due for payment no later than one working day prior to the commencement of the course for participants to be enrolled into a course, if spaces are still available.
Upon receiving the programme fee students are provided with a receipt, duly dated and authorised.
A tax invoice is provided as required.
Record of fees received is maintained in the receipt’s register.

Refunds

All refunds attract a $200 administration fee.
Participants seeking a refund are required to complete the Refund Request Form available on the website adepttraining.com.au. The form may also be accessed by contacting the Student Liaison Officer at admin@adepttraining.com.au or by calling the office on 1300 366 044. Participants are required to provide a valid reason for requesting a refund.
A full refund (minus the $200 administration fee) will be given if an enrolment is cancelled two weeks or more before starting the training/assessment activity or event.
A 50% refund (minus the $200 administration fee) will be given if an enrolment is cancelled less than two weeks before starting the training/assessment activity or event.
No refund will apply if an enrolment is cancelled within seven days of starting the training/assessment activity or event, or if a participant fails to attend or complete the training/assessment activity.
Students selecting to enrol in our blended learning courses (a combination of online learning and face-to-face classes) are deemed to have started their course when they log into the learning management system and commence the first learning commencement activity or Student Guide, whichever is applicable.
Adept Training does not engage in unsolicited marketing, if we do, the statutory cooling off period will apply. For more information refer to Department of Fair Trading: Unsolicited consumer agreements.
Participants who are unable to attend or complete the course they have enrolled into, may send someone in their place, or transfer to another course of equal or greater value and pay the difference. In some circumstances Adept Training may agree to a refund for a cancellation within seven days; however, the administration fee of $200 will be charged.
Adept Training reserves the right to cancel a course if minimum numbers are not met or due to any other unforeseen circumstances. If Adept Training cancels a course participants will be offered a place in a future course or a full refund.

First Aid course terms and conditions

If a First Aid course is offered to Adept Training students at a discounted price, the fee must be fully paid prior to the commencement of the course and is non-refundable.
Bookings are essential and we strongly recommend students book at least two weeks prior to course commencing to enable pre-course learning to be completed.
Failure to attend a First Aid course will result in fees being forfeited. You will be required to pay again if you wish to attend another First Aid course. If you are unable to attend the course you have enrolled into you may send someone in your place.
Adept Training reserves the right to cancel any course. A full refund will be offered for any First Aid course cancelled by Adept Training.

External review

External review of the financial management practices takes place on a regular basis to ensure that proper systems are maintained.

Responsibility
Director
RTO Manager

Date of Review
1 July 2024

Related Procedures or Forms
Refund Request Form
Enrolment Form
Website