ADEPT TRAINING PRIVACY POLICY

This policy applies to all prospective students, students, staff and any others from whom personal information has been gathered by Adept Training for any purpose.

Policy Statement:

Adept Training is required to collect information including but not limited to course enquiries, enrolments, training, assessment, payments and awarding of statements of attainment and qualifications.

Adept Training has policies and procedures in place to ensure that all personal information is stored securely, used only for the purpose for which it has been collected or to fulfil legal or regulatory requirements and is destroyed securely once it I no longer required.

Laws and Legislation

All personal information that we collect is protected by the Privacy Act 1988 (Privacy Act). Information about the Act can be found on the website of the Office of the Australian Information Commissioner (OAIC). Privacy Act 1988

Under the requirements of the Information Privacy Principles in the Privacy Act, Adept Training is committed to protecting the privacy of your personal information.

We may, from time to time, review and update this privacy policy, including taking account of new or amended laws, new technology and/or changes to our operations. All personal information held by us will be governed by the most recently updated policy.

INFORMATION ADEPT TRAINING COLLECTS

The personal information we collect falls into five categories: personal information, contact details, click trails, activity history, and publishable content.

Personal information: Adept Training must collect personal information as part of your application process for training. This information may be of a personal nature and can include details of educational background, employment history, current employment status, and language, literacy and numeracy skills. The requested enrolment application information conforms to the AVETMISS (Australian Vocational Education & Training Management Information Statistical Standard) requirements, which all students are required to provide when enrolling. The personal information gained during the enrolment process will not be used for marketing purposes.
Contact details are collected as supplied by you from time to time. We do not store usable credit card information. Where a record is required, we entrust credit cards to our payment gateway and store only the last few digits and expiry date of your credit card solely for purposes of identity confirmation and forewarning of expiry.
Click trails record the paths taken by visitors through the website. This information is generally recorded against IP addresses and may be possible to correlate by computer.
Activity History consists of orders, enquiries, votes submitted via the website, or offline contact you have with us such as phone calls.
Publishable content consists of comments or other submissions of content you would allow us to publish on our website.

HOW ADEPT TRAINING COLLECTS INFORMATION

Contact details and publishable content are collected when supplied by you either via the website or direct to us by other means.

Click trails are recorded by our servers as each request reaches the website. This includes but is not limited to:

The type of browser you are using
The date and time of your visit
Your IP address
The address of the website that referred you to ours
The addresses of pages accessed, and any documents downloaded

Activity history is recorded whenever you undertake an activity such as submit an enquiry, make a comment, vote on an object, and may additionally be recorded by us when you contact us offline.

WHY ADEPT TRAINING COLLECTS INFORMATION AND HOW IT IS USED

We collect your personal contact details and activity history:

To respond to requests or queries you raise
To confirm your identity
To fulfil orders made by you and enable you to enrol and obtain your certification.
For compliance purposes under the National Vocational Educational and Training Regulator Act 2011. The individual answers are not available for anyone to view and forms part of data that is required to be collected for government audit, verification, research, statistical analysis, program evaluation, surveys and that no information will be given or sold to any organisation without my written consent in accordance with the Privacy Act 1988 (Cth) and The National Privacy Principles.
To keep you up to date with news, special offers, and other marketing information you have opted-in to receive.

We collect click trail data:

To measure and monitor the performance of our website
To estimate interest in our products and services
To refine and update our website’s content
To monitor our website for violations of the terms of use or any applicable laws by visitors

HOW ADEPT TRAINING STORES INFORMATION

Adept Training is required to keep records for compliance with the Australian Quality Training Framework (AQTF) and the Standards for RTOs 2015. All reasonable steps are taken to ensure that information collected is kept secure and confidential.

Our web environment and databases are protected from unauthorised access using current technologies. You should be aware that there are inherent risks associated with the transmission of information via the Internet. For those who do not wish to transmit specific information across the Internet, the AQTF provides alternative ways of providing information. For example, forms may be printed and lodged by post or in person.

WHY ADEPT TRAINING DISCLOSES INFORMATION

Adept Training will not sell, share, rent or otherwise provide personal information to others, including people in your workplace, family members, domestic partners, parents, friends etc. without your written consent. If you are under the age of 18 years your personal information, attendance details, progress and results may be disclosed to your parent/guardian without your written permission.

Adept Training may disclose your personal information to third parties, under the following circumstances:

School – if you are a secondary student undertaking VET, including a school-based apprenticeship or traineeship.
Employer – if you are enrolled in training paid by your employer.
Commonwealth and State or Territory government departments and authorised agencies.
Organisations conducting student surveys.

Personal information disclosed to NCVER may be used or disclosed for the following purposes:

Issuing a VET Statement of Attainment or VET Qualification and populating Authenticated VET Transcripts.
facilitation statistics and research relating to education, including surveys.
understanding how the VET market operates, for policy, workforce planning and consumer information.
administering VET, including program administration, regulation, monitoring and evaluation.

You may receive a student survey which may be run by a government department or an NCVER employee, agent, third-party contractor or another authorised agency. Please note you may opt out of the survey at the time of being contacted.

PUBLISHABLE CONTENT

When content is submitted to Adept Training for publication (including but not limited to comments, testimonials or forum posts) a transferrable, perpetual right to publish and/or commercially exploit said content is given without limitation.

The person submitting such content warrants that the content is owned or produced by them, or they otherwise have permission to assign publication rights to Adept Training. Publication rights do not extend to fields specifically marked as private (e.g. email address), except in cases of clear violations of Adept Training’s terms of use.

Content submitted for publication may be disclosed to all visitors of Adept Training’s website, and/or republished on other websites at our discretion.

If personal information is provided, either your own or any third parties as part of publishable content, you warrant that you have permission to publish said information and indemnify Adept Training against any consequences resulting from the publication of said information.

If you find your personal information published on our website without your consent, please contact us immediately on 1300 366 044 or in writing to admin@adepttraining.com.au.

COOKIES

Adept Training may use cookies for the operation of its learning management system (LMS).

A cookie is a small file that is held on a computer, for the purpose of recording information about the pages that have been visited.

Adept Training does not use these cookies to gather personal information, the activity being related solely to the operation of the LMS.

Adept Training will only disclose personal information, when required to cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our organisation to fulfil a user’s order or request in accordance with Adept Training’s policies and procedures.

OPTING IN AND OUT

You may opt out from the correlation of passive activity data by turning off cookies in your browser. Please note however that disabling cookies may result in a reduction of available functionality on the Adept Training website.

If you receive any communication purporting to relate to us or our products or services that you believe has been sent to you other than in accordance with this policy, or in breach of any law, please contact us immediately as outlined in the section on gaining access to your information, below.

INFORMATION MANAGEMENT AND SECURITY

We are required to keep your records for compliance with the Vocational Education and Training (VET) Quality Framework. All reasonable steps are taken to ensure that information collected is kept secure and confidential.

We will take all reasonable steps to ensure that the personal information we hold is not lost, misused, or inadvertently provided to unauthorised third parties, including by means of firewalls, password locking, truncation of credit card data, encryption of data in transit, and secured servers.

You acknowledge that the security of communications sent by electronic means cannot be guaranteed. You provide information to us via the internet at your own risk.

We cannot accept responsibility for misuse or loss of, or unauthorised access to, your personal information where the security of information is not wholly within our control.

You agree that we are not responsible for the privacy or security practices of any third party and that the collection and use of your information by third parties may be subject to separate privacy and security policies.

If you suspect any misuse or loss of, or unauthorised access to, your personal information, please contact us immediately at admin@adepttraining.com.au or call 1300 366 044.

GAINING ACCESS TO YOUR INFORMATION

You have the right (excluding exceptions outlined in the Privacy Act) to seek access to and update or correct the personal information we hold about you. If you make an access request, we will ask you to verify your identity. We may charge a fee to cover the costs of meeting your request.

If you would like to seek access to personal information we hold about you, you can contact us in writing at admin@adepttraining.com.au.

HOW TO CONTACT US

If you have any questions or complaints about how we collect, use, disclose, manage or store your personal information, or would like to request access or changes to the information we hold, please contact us in writing at:

Adept Training
83 Marion Street
Harris Park NSW 2150

Or email: admin@adepttraining.com.au

Responsibility:
Chief Executive Officer

Date of Review:
August 2024