Code of practice

About our code

Adept Training Pty Ltd operates within the principles and standards of the Australian VET Quality Framework (VQF) and is registered with ASQA, the national VET regulator.

This code sets out good practice for how we market, operate, finance and administer our training. A "participant" is anyone taking part in training. A "client" is a person or organisation that may contract with us for training services.

Training and assessment

• Keep policies and practices that uphold professional standards and protect participants' and clients' interests and welfare.
• Provide a learning environment that supports participants to succeed.
• Have the facilities, methods and materials to deliver and assess every qualification we are registered for.
• Monitor and assess each participant's performance and progress.
• Use suitably qualified, culturally aware trainers, and train staff as needed.
• Assess in line with the endorsed components of the relevant training package.
• Apply access and equity principles.

Qualifications

• Issue qualifications and statements of attainment to participants who meet the required outcomes.
• Recognise qualifications and statements of attainment issued by other RTOs.

Marketing and recruitment

• Market and advertise ethically, and represent our training accurately.
• Get written permission before using a participant's or client's information in marketing.
• Give full details of contract conditions, and make no false or misleading comparisons.
• Recruit ethically, offering courses that match each applicant's qualifications, proficiency and goals.

Fees and refunds

• Refund participants and clients for services not provided, including if we fail financially.
• Keep a fair refund policy, available to everyone before enrolment.
• Document all fees, payment arrangements, refund conditions and other obligations, and provide copies.

Information and support

• Provide accurate, up-to-date information before enrolment and review it regularly.
• Protect participants' health, safety and welfare.
• Provide appropriate support, including training support and personal counselling.

Grievances, records and quality

• Provide a fair grievance process and a way to appeal decisions, explained at enrolment.
• Advise where to get further help if a grievance can't be resolved internally.
• Keep accurate attendance, progress and financial records, and provide copies on request.
• Seek feedback from participants and clients and use it to improve.

Read our complaints, grievances and appeals process.